Privacy Policy

The hereby presented privacy statement applies to and the websites, services and products, which collect data and in which this privacy statement and terms are present, as well as the offline product Service services. The Privacy Policy does not apply to the websites, services or products in which the policy is not displayed, nor there is a link to this statement or that have other privacy statements.

The purpose of this privacy policy is to disclose the practices of and to precept the privacy of the users and the subscribers of the service(s), such as those owned and operated by and the ' toolbar' as well as the toolbar. Defined as the desktop toolbar and supplied by, the toolbar is able to identify the users during the diagnostic/testing phase of their services, products or subscriptions.

In this privacy policy, you will understand how uses and protects any information that you give to the web platform, when you use our website, portal, platform, software or services. is committed to ensure that your privacy is under full protection. If you have to provide certain personal information, by us, in order for you to be identified correctly when using the platform, you can be assured that the information, which has been provided by you is will only be used in accordance to the Privacy Policy presented hereby. retains the full right to change this privacy policy, at any time, by updating this page. You are responsible for your acknowledgment of any changes regarding the Privacy Policy. This means that you must regularly check this page for changes to ensure you are satisfactied with the privacy statement and policy.

Information We Collect is the sole owner of the information that has been collected via the website/phone/e-mail. By giving us your information you understand that will not sell, rent or distribute any of your personal information in ways, which are different from what is disclosed in the hereby presented policy. collects information from the users at several different points through our toolbar.

Personal Information:

When any information is needed, for your personal identification (personal information) you will be prompted by us. In order to use the Service and the toolbar, you must first complete the required registration form. During the registration process, you will be required to give contact information, including

. First and Last Name . E-Mail Address . Postal Address . Personal Identifier . Other similar information is to use these contact details for the correct use the product and services, which have been requested by you. Such correct use includes the re-registration/renewal notifications, special offers and surveys, conducted with the purpose of the improvement of our service.

Payment Information:

If you are register to use the Service provided by, you will be required to enter proper credit card information, or other payment information, which is necessary for the completion of the payment process. may use a third party to process and verify the information you have provided for billing purposes. This requires the sharing of the user name, credit card number, expiration date and the billing address with the credit card processing company. When a payment transaction is being processed, is also eligible to obtain any information regarding the amount needed for the successful completion of the transaction, as well as other data. We may transfer or disclose the stated payment information to a third party, only when it is necessary for the payment processing to be completed.

Computer System Information:

1. Subscriber Computer: may also require certain information regarding your computer. Such information may include the type of your computer, its identification number, any software that has been installed, including the operating system you are using or any peripherals attached to it, the condition of the computer, the make and model of your computer or any computer hardware as well as error tracking files. Usually, such information is required in order for us to provide personalized IT Solutions to you, thus helping us update our Service tools and enhance our Serviceed products list.

2. Diagnostic Tools:

Some of the Diagnostic Tools, which are used by may collect useful information about the state of your computer system and the applications on it.

Such information is placed into a document, which contains all the essential details needed by experts to ensure fast and efficient delivery of the Services. The document file is sent securely over the internet to the server or to a third party server, which has been previously appointed by The information collected will not contain any sensitive information, such as web browser history, e-mail messages and addresses, passwords, profiles and other similar information.

The use of the On-site Access and the Diagnoses applications is also in direct subjection to the terms of use and conditions in the respective software license agreements.

Live Help Session Records: reserves the right to monitor on- and off- line sessions between the user and a IT Solutions Executive for quality control purposes in order to ensure the complete satisfaction of the customers of the Services. In addition, such sessions may be recorded for user reference and in order to be used in the resolution of disputes or potential complaints. The session records are also to be used for the improvement of the Service(s) and in order for a Service knowledge base to be built or for the correct conduction of an internal market research. eSession record data will not be co-related with personally identifiable data about the individual customers.


A cookie is a message, which is given to a web browser by a web server. The browser then proceeds to store the message in a text file. The main purpose of the cookies is for the user to be correctly identified and possibly prepare customized Web pages for them. Usage of a cookie or cookies is not linked to any personally identifiable information, while on our site, and cannot infringe the privacy of our customers.

Log Files:

We, at, use the IP addresses of users and visitors to our websites in order to analyze trends, administer the site, track the user movement and gather broad demographic information for aggregate use.


Aggregated demographic information that is collected by may be shared with partners and advertisers. This should not be considered linked to any personal information of the users and/or visitors, which can identify an individual, unless it is specifically required for such information to be shared in order for a widget use within the toolbar to be allowed.

Surveys & Contests: From time-to-time our toolbar would require certain information from a user via a survey or a contest(s). The participation by a user in the said survey(s) and/or contest(s) is voluntary, thus the user has the choice whether or not to disclose such information. The information requested may include certain contact information (such as name and shipping address) and any demographic information (such as zip code) or other.

Contact information is to be used only to notify further any winners and in order for the awards and prizes to be distributed correctly. The main purpose of the information collected through a survey is for it to be used for monitoring purposes or for the improvement and the use and satisfaction of the toolbar and the Service(s).

Children's Online Policy:

No part of the website is structured to attract children, who are under the age of 13. Consistent with the "Children's Online Privacy Protection Act," we do not collect or maintain information at our website or sell products to those who are under the age of 13. If you are under the age of 13, please consult with your parent or guardian, so they can assist you in using our services.


This portal takes any reasonable precaution in order to protect the information of the users. When a user is prompted to submit sensitive information via the website, the information is to be protected both online and offline. When a user is prompted to enter sensitive, it is encrypted and is protected by the best encryption software currently available. While on a secure page, the lock icon will be shown on the bottom of web browsers, such as Internet Explorer, or in the URL bar in web browsers, such as Mozilla Firefox or Google Chrome. While such encryption is pursued by in order to protect user sensitive information, our experts have also ensured that everything in our power is done to protect your sensitive information both online and offline. As aforementioned in this Privacy Policy, all user information, including user sensitive information is restricted to, our employees or any Third Party, as hereby disclosed in the Privacy Policy. Our employees are always kept up-to-date on any security and privacy practices. This means that you may rest assured that your sensitive information is taken care of with the security and sensitivity by our employees. Moreover, every quarter and when new polices are added, our employees are notified or reminded about the importance, which we, here at, place on user privacy, security and protection of any and all personal information, including sensitive data. Moreover, the servers, at which personally identifiable information is stored, are kept in a secure environment. In the situations, which are required by law, retains the right to disclose some or all information about our users or visitors and their activity to law-enforcing officers.

Supplementation of Information:

In order for the toolbar to provide you with the ultimate experience, we supplement the information we receive with any or all information from Third Party sources. This way, we are able to determine the creditworthiness of a user, as well as use your name and other related information to request a credit report. However, whenever such action, such as the determining of the user's creditworthiness is complete, sensitive documentation may be destroyed, to ensure the further safety of the user.

Special Offers:

All new members of are welcomed to our platform by an e-mail, which includes a verification of the password and the name used for logging in to our platform. Established members of the website will or may also be eligible to receive information on products, services, special deals and/or newsletters.

Correction/Updating Personal Information:

If a user requires for their personally identifiable information to be changed or in the case when a User no longer desired a certain service, endeavor to provide a way to correct, update or completely remove the User's personal data, which has been previously provided. This may be completed via the Profile page found in the website.

Notification of Changes: reserves the right to update the hereby present Privacy Policy at any given time, without the prior notification of the users. You acknowledge that you are able to review and regularly check the Privacy Policy at any given time here in the website (by clicking on the link found on the bottom of each page on the website). It is solely the user's responsibility to refer to and be aware of this Privacy Policy and thus to constitute the acceptance of the changes.

If we decide to use any personally identifiable information for a user in a manner, which is different from that, which has been stated at the time it was collected, we will notify the user via an e-mail. We will use the information in accordance to the privacy policy under which the information has been collected.

Online Privacy Policy Only:

This "online privacy policy" applies only to the information, which has been gathered through the website and not to information, which has been collected offline. If a user has any questions about Privacy Policy presented at our Web Site, they are able to contact with via an e-mail and user inquiries to

For more information on our support call us on +1-xxx-xxx-xxxx.

Disclaimer: is an independent support provider on On-Demand Remote Technical Services For McAfee products.We are an independent service provider for software related issues in desktops, laptops, devices and peripherals. Use Of McAfee Name, logo, trademarks & Product Images is only for reference and in no way intended to suggest that has any business association with McAfee. McAfee trademarks,Names,logo and Images are the property of their respective owners. We holds no association or affiliation with any of these brands or third-party companies and solely provide support service for the product issues faced by users. If Your Product is under Warranty,you may get free service/support from the brand owners.